Shipping Policy

SHIPPING & DELIVERY POLICY

AVERAGE DELIVERY TIMES

Below are the estimated delivery times for all our packages:

  • Order Processing: Once an order is placed, we take 1 - 3 working days to process it.

    • During weekdays, processing typically takes one working day.
    • Orders placed on Friday evening or during the weekend may take slightly longer to process.

  • Shipping & Delivery:

    • Once your order has been processed, it will be dispatched.
    • Delivery takes an average of 8 - 12 working days.

We aim to make the ordering and delivery process as smooth as possible. However, if you have any questions or concerns, please reach out to our customer service team at support@kaseylondon.com.

ORDERING PROCESS

At KASEY LONDON, we make ordering as simple as possible.

Placing an Order

  1. Browse & Add to Cart:

    • Visit the product page and add your desired item to your cart by clicking the "Add to Cart" button.
    • Ensure you have selected the correct product variants before proceeding.

  2. Proceed to Checkout:

    • Click on "Proceed to Checkout" to enter your address details.
    • Make sure all information is accurate before proceeding.

  3. Shipping Information:

    • On the shipping page, you will be able to review your address details.
    • We cover all standard shipping costs for our customers—you don’t have to worry about additional shipping charges.
    • Once everything is correct, click "Proceed to Payment."

  4. Payment Options:

    • We offer secure, SSL-encrypted payment methods, ensuring a safe checkout experience.
    • Available payment methods include:
      • Klarna (Buy Now, Pay Later)
      • Credit Cards (AMEX, Mastercard, Maestro, Visa)
      • PayPal
      • EPS
      • Sofort (Immediate Payment)

  5. Complete Your Order:

    • After selecting your preferred payment method, click "Complete Order."
    • You will be redirected to your chosen payment provider to finalize the purchase.

If you encounter any issues while placing your order, please contact us at support@kaseylondon.com, and we’ll be happy to assist you.

SHIPPING COSTS

We are pleased to offer free shipping on all orders—there is no minimum order quantity required.

SHIPPING & DELIVERY PROCESS

We know how exciting it is to receive your order, so we ensure that your items are processed and shipped as quickly as possible.

To maintain affordable prices for our products, we collect parcels in bulk and ship them together once we reach the minimum quantity required for dispatch. This helps us minimize environmental impact and contribute to a more sustainable world.

POSSIBLE DELIVERY DELAYS

Please note that, like many other online stores, we are experiencing a high volume of orders, which may lead to occasional delays.

Additionally, global shipping conditions may be affected by external factors beyond our control, such as supply chain disruptions. If you experience a delay in receiving your order, we appreciate your patience and understanding.

For urgent shipping inquiries, please contact us at support@kaseylondon.com.

CONTACT US

For any questions or concerns regarding your order, shipping, or delivery, please email us at:

📧 support@kaseylondon.com

We’re always happy to help!